1. Enquiries are free to change
Adding, removing or downloading items from this website creates no purchase contract. No payment is taken through the website. You can change an enquiry or tell us not to proceed without a cancellation charge.
2. Who handles your return
Your written quotation identifies the seller responsible for the goods and the applicable return contact and address. AAgafLV can assist with communication at aagraflvstore@inbox.eu. A separate intermediary service, if agreed, is governed by its own disclosed terms. This distinction does not exclude our responsibility for our own service or where we are identified as the seller.
3. Consumer right to withdraw
For an eligible distance purchase from a professional seller, a consumer normally has 14 calendar days after receiving the goods to notify the seller of withdrawal without giving a reason. For an order delivered in separate items, the period generally starts after receipt of the last item. The period for a service normally starts when the service contract is concluded.
Send an unequivocal statement by email or post to the seller before the deadline. You can copy AAgafLV. The sample notice below is optional. You then normally have a further 14 days after notifying withdrawal to send back the goods. Any legally required extension of the withdrawal period continues to apply if the required information was not provided.
4. Return costs and condition
For a change-of-mind return, the consumer bears direct return costs only where this was properly disclosed before purchase and the seller has not agreed to pay. For bulky furniture that cannot normally be returned by post, the expected return cost must be explained before the contract is accepted.
You may inspect an item as you could reasonably do in a shop. The seller may claim a legally justified reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning. There is no blanket requirement that goods must be unopened and no automatic consumer restocking fee.
5. Refund timing
After a valid withdrawal, the seller must normally reimburse payments within 14 days of being informed, including the cost of its least expensive standard outbound delivery option. Extra costs for an upgraded delivery option need not be refunded. For goods, reimbursement may be withheld until the seller receives the goods back or evidence of return, whichever occurs first, unless the seller has offered to collect them.
Refunds use the original payment method unless another method is expressly agreed and does not impose a fee on the consumer. The responsible seller or service provider makes the refund for payments it received.
6. Exceptions and service cancellation
A withdrawal exception may apply to goods made to the consumer’s specifications or clearly personalised. Ordering a standard item in a large quantity does not by itself make it personalised. Any applicable exception must be explained before purchase.
If a paid intermediary service is to begin during the cooling-off period, an express request is required. Where the law allows it, cancellation after that request may require a proportionate payment for work already supplied. The right to withdraw is lost only after full performance when the required prior consent and acknowledgement have been obtained. Browsing or sending an enquiry is not that consent.
7. Faulty or misdescribed goods
Consumer remedies for defects are separate from the cooling-off period. Under applicable EU and Latvian rules, the seller is responsible for qualifying non-conformity revealed within at least two years of delivery. Repair or replacement must be free of charge, and a price reduction or termination may be available where the statutory conditions are met. National law may provide additional protection.
Contact the seller promptly with your order reference and a description. Statutory repair, replacement or return arrangements must not impose costs on the consumer where the seller is responsible. A commercial guarantee, if offered, supplements rather than replaces legal rights.
8. Business orders
The consumer cooling-off right does not generally apply to purchases made for business purposes. Changes, cancellations, returns, guarantees and any reasonable agreed charges for a B2B order must be stated in its accepted quotation or contract. The quantity ordered alone does not determine whether a buyer is a consumer or a business customer.
9. Optional withdrawal notice
To: [seller or service provider and its email or address]
I give notice that I withdraw from my contract for the following goods or service: [details].
Order reference: [reference].
Ordered on / received on: [date].
Consumer name and address: [details].
Date: [date].
Signature: [only if sent on paper].
10. Complaints and assistance
For a complaint about AAgafLV, contact us with the reference, relevant documents and the outcome you seek. Where Latvian consumer complaint rules apply, a written response is normally due within 15 working days; if an objectively justified extension is needed, its reasons and a reasonable reply date must be provided.
For unresolved consumer disputes, contact the Latvian Consumer Rights Protection Centre (PTAC). Cross-border support is also available through the European Consumer Centres Network. Your right to seek a remedy in court remains unaffected.
Relevant rules: Latvian distance-contract regulations, Consumer Rights Protection Law and Your Europe withdrawal guidance.
11. Contact
SIA “AAgafLV”, registration number 40203677612.
Registered office: 18. novembra iela 389 – 3, Vecstropi, Naujenes pag., Augšdaugavas nov., LV-5413, Latvia.
Email: aagraflvstore@inbox.eu
Telephone: +371 26 782 134
Monday–Friday, 08:00–17:00, Latvia local time, excluding Latvian public holidays.